Harwell Home Care provides simple, personalised and tailored care for older Australians, matching the right Support at Home package to your funding level.
Medical specialists manage and supervise your clinical care plan
Speak with our team now to learn more about how we can support your needs
Your Trusted Partner in
Support at Home
Retain the exact same clinicians and support workers you trust from the beginning
Government-funded care - we help you make sense of it all. No jargon, just clear answers and the right advice.
Zero hidden fees - complete visibility over your flexible personal budget
Clinical Nursing • Personal Care • Domestic Assistance • Respite Care • Palliative Care
Stay independent at home with one trusted care team for life
Our partners
Working together for better care.
One care team for life
Let our Care Concierge guide you through the process, so you can focus on what’s really important.
Our Care Concierge-led continuity-of-care approach means clients are supported by familiar faces who understand their routines, preferences, and needs, helping create greater consistency, smoother communication, safer handovers, and more personalised support over time.
We’re here to listen and help you navigate every step with clarity and care from day one.
Care you can count on
What our clients say about our dedicated, clinically led team
It’s not just the help — it’s the way they talk to you, treat you like a person, and make you feel cared for.
Joan S.
Harwell explained everything clearly and made something that felt overwhelming to our family simple.
Amir T.
Harwell made everything easier — from explaining the Home Care Package to making sure I had someone I trusted each day.
Michael F.
Flexible, tailored levels of support
Our full range of flexible Support at Home services can be tailored to suit changing needs, lifestyles, and your specific funding level.
To maintain our exceptionally high standards of quality and responsive care, Harwell focuses on supporting families who require a framework built around long-term health stability.
RANGE OF SERVICES
Complex medical care, chronic condition management, and wound care completely designed and supervised by Registered Nurses.
Clinical Nursing
Dignified, sensitive assistance with daily living tasks such as showering, dressing, grooming, and personal hygiene.
Personal Care
Practical, long-term help with heavier household cleaning, meal preparation, shopping, and general home maintenance.
Domestic Assistance
Speak with our team now to learn more about how we can support your needs
Simplifying in-home care, so you can focus on what’s really important.
The right care starts with a conversation.
WHO WE HELP
Tailored support for
clients and their families
We provide relationship-first care for older Australians who want to live safely and independently at home.
Proactive families planning ahead
Active seniors noticing the first signs of slowing down (fatigue, joint strain), and adult children wanting to set up help before a health crisis hits.
Who you are:
Our support:
Low-touch, flexible services like:
- Light house cleaning & laundry
- Meal preparation - Transport
- A home safety check that preserves your daily independence
Seniors with high clinical needs
Who you are:
Seniors dealing with complex conditions, mobility issues, or arthritis pain, alongside overstretched local caregivers or stressed long-distance children.
Our support:
- Comprehensive care plans overseen
by a Registered Nurse
- Professional medication management
- Dignified personal care
- A consistent team of familiar faces
Individuals navigating aged care reforms
Who you are:
You are overwhelmed by confusing jargon, and classification updates surrounding the shift to the new national Support at Home program.
Our support:
As your expert transition partner, we clearly map out your individual client budget, ensuring you never face hidden fees or lose access to the care workers your family already trusts.
Veterans and their families
Who you are:
Eligible Gold Card or White Card holders who deserve high-quality, trauma-informed care in the comfort of their own homes.
Our support:
With a deep understanding of DVA frameworks and pathways, we structure your care to maximise your government allowances and minimise out-of-pocket waste.
Speak with our team now to learn more about we can support your needs
Our stories
What our clients say about our dedicated, clinically led team
"I contacted Harwell and they were there straight away to support me, and minimise the pain my husband was going through."
Tania H.
"I contacted Harwell and they were there straight away to support me, and minimise the pain my husband was going through."
Tania H.
Clinical Nursing • Personal Care • Domestic Assistance • Respite Care • Palliative Care
Why Australian families choose Harwell
Harwell delivers Support at Home through a concierge-led, continuity-of-care model that keeps clients with the same clinical and care team for life - providing consistency, trust, and a single point of contact.
A dedicated Harwell Care Concierge personally guides you through the
transition from HCP to S@H, answering questions, mapping services, and explaining funding in clear, simple language.
Concierge-led transition
Clients retain their current Harwell
clinicians and care workers, ensuring
stability, familiarity, and safe handovers with no service disruption.
One care team for life
Plans are tailored to each client’s goals — independence, mobility, safety, social connection, and wellbeing.
Personalised support plans
Powered by strong governance, skilled staff, and robust compliance aligned to the new Aged Care Act and Support at Home requirements.
Safe, high-quality care
Harwell delivers an end-to-end clinical, independence, everyday living and reablement services — with specialised capability in veterans’ care.
Full range of services
Clients can see how their funding is used, what’s included, and how Harwell helps them stay within their budget.
Transparent budgeting
Not sure where to start?
Speak with our team now to learn more about how we can support your needs
Hospital-level care at home, tailored to your needs.
YOUR JOURNEY WITH HARWELL
Your path to personalised care
You've received your My Aged Care letter confirming your Home Care Package. The next step is to select the provider you can trust.
When you choose Harwell, you gain access to a dedicated member of the Care Concierge team who will listen to your goals, explain all your options, and help you build the right plan for your needs.
Partner with Harwell
1.
Once your plan is in place, an experienced Harwell team member will arrange to coordinate everything.
From your very first visit, we’ll make sure you feel supported, safe, and respected. Services can grow or change with your needs - so your care always fits your lifestyle.
Receive your ongoing support
2.
Speak with our friendly team who can guide you through the process
Not sure where to start?
Sounds like you?
Our support at home locations
We’re proud to service the following regions:
- Gold Coast
- Greater Brisbane
- Sunshine Coast
- Ipswich
- Toowoomba
- Townsville
- Cairns
Queensland
New South Wales
- Northern NSW Coast
Tasmania
- All of Tasmania
ACT
- Canberra
Northern Territory
- Darwin
Speak with our team now to learn more about how we can support your needs
Not sure where to start?
Our stories
What our clients say about our dedicated, clinically led team
"The experience my wife and I have had with Harwell has been outstanding and life changing."
Steve H. - RAAF Veteran
Restoring dignity to care,
one relationship at a time.
A founder's vision
"My father deserved more than silence between appointments. Continuity is care. It's not a luxury – it's the minimum standard."
Joseph Hardy, Founder & CEO
OUR STORY
It started with one family
Because we believe in care that counts.
Speak with our friendly team who can guide you through the process
Harwell was created after our founder saw the system let his father down.
That story drives us to do better, for every person, every day.
Built to prioritise human relationships and mutual respect above all else
We know clients by their names and their life stories, never as a number on a roster
We believe that every single interaction, whether a 15-minute visit or 24/7 care, is an opportunity to connect
© 2026 Harwell Home Care
Harwell Home Care acknowledges the traditional custodians of the different lands on which we live and work every day. We pay our respects to Elders past, present, and emerging for they hold the memories, traditions, cultures and hopes of First Nations People. We further acknowledge and recognise the resilience of First Nations People.
FAQs
Commonly asked questions by our clients and their families.
Whether you’re just beginning to explore options or require immediate clinical care, Support at Home with Harwell delivers a simple, personalised, and proactive model of care tailored to older Australians needing ongoing support.
Speak with our team now to learn more about how we can support your needs
Your Trusted Partner in
Support at Home
How do you ensure continuity and trust in my care?
We match you with carers who stay — not a rotating roster. This means they know your routines, preferences, and history, so every visit feels familiar and personal. Continuity improves safety, comfort, and the emotional quality of your care.
How do you work with my existing doctors or specialists?
Our nurses and carers coordinate closely with your GP, hospital team, or allied health providers. We follow best-practice clinical guidelines, share updates (with your consent), and make sure everyone involved in your care is on the same page.
How do you support families and carers, not just the client?
We see family and primary carers as part of the care team. We provide respite options, education on care techniques, emotional support, and regular updates so they feel confident, informed, and able to take breaks without guilt or worry.
What makes your veteran care approach unique?
As a veteran-founded provider, we understand the culture, values, and needs of service members and their families. We navigate DVA systems efficiently, provide culturally aware care, and deliver services with the respect and discretion that veterans deserve.
Can you adapt my care as my needs change?
Yes. We design flexible care plans that can be adjusted at any time — whether that means adding hours, changing services, or providing more clinical support. We recognise that health and lifestyle needs can shift suddenly, and we adapt without disrupting your routine.
Our partners
Working together for better care.
Respite Care
Attendant Care
Palliative Care
Night Services
Support at Home
Your Trusted Partner in
Harwell Home Care provides simple, personalised and tailored care for older Australians, matching the right Support at Home package to your funding level.
Retain the exact same clinicians and support workers you trust from the beginning
Zero hidden fees - complete visibility over your flexible personal budget
Medical specialists manage and supervise your clinical care plan
Government-funded care - we help you make sense of it all. No jargon, just clear answers and the right advice.
Connect with our team now to learn more about how we can support your needs
Our services:
Clinical Nursing • Personal Care Domestic Assistance • Respite Care Palliative Care
Speak with our team now to learn more about how we can support your needs
Restoring dignity to care, one relationship at a time.
"My father deserved more than silence between appointments. Continuity is care. It's not a luxury – it's the minimum standard."
Support at Home
Your Trusted Partner in
Whether you’re just beginning to explore options or require immediate clinical care, Support at Home with Harwell delivers a simple, personalised, and proactive model of care tailored to older Australians needing ongoing support.
Speak with our team now to learn more about how we can support your needs
Our partners
Working together for better care.
Our partners
Working together for better care.
Speak with our team now to learn more about how we can support your needs
Our locations:
Queensland
New South Wales
ACT
Northern Territory
Tasmania
Our services:
Our Locations:
Our Care Concierge acts as a single point of contact who walks your family through the assessment process
Support At Home Funding Levels
We provide relationship-first care to match your specific funding level.
GOVERNMENT FUNDING
LEVELS
Proactive, Low-Touch Independence
We match you with flexible, light domestic assistance, transport, and practical home safety checks. Your Care Concierge ensures your package is used efficiently, completely avoiding the pressure tactics common with institutional providers.
The Focus
For independent seniors who are noticing early signs of slowing down but want to stay ahead of future health declines.
How Harwell Helps
1
2
3
4
5
8
7
6
Routine Support with Absolute Continuity
We deliver seamless personal care, meal preparation, and professional home modifications. Most importantly, we guarantee a small, handpicked team of local care workers so you welcome the exact same familiar faces into your home - never a rotating roster of strangers.
The Focus
For individuals managing arthritis flare-ups, declining mobility, or structural home safety hazards.
How Harwell Helps
LEVELS
3
4
5
6
7
8
1
2
High-Complexity, Nurse-Led Support
Daily routine is directly designed and supervised by a Registered Nurse, covering complex medication administration, advanced clinical care, and rapid escalation pathways to keep them stable and out of the hospital.
The Focus
For seniors managing complex chronic conditions (like diabetes or COPD) or cognitive decline, where the primary family caregiver is becoming overstretched.
How Harwell Helps
LEVELS
6
7
8
1
2
3
4
5
Not sure where to start?
Speak with our friendly Harwell Care Concierge today to map out your package with complete clarity.